Refund policy
Orders
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@linabellacreations.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@linabellacreations.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
I gladly accept returns, exchanges and cancellations
Contact me within: 3 days of delivery
Dispatch items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.